Privacy Policy

This Privacy Policy explains how Simple Vibe Pty Ltd (ACN: 685 767 720) (“Simple Vibe”, “we”, “us”, “our”) collects, holds, uses, and discloses personal information in connection with Skiddee, our script-to-video content generation platform (the “Platform”).

By accessing or using the Platform, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected by us in connection with:

1. your access to and use of the Platform
2. your account registration and administration
3. your purchase of subscriptions, credits, or related services
4. your communications with us
5. your use of content generation, storage, and related features
6. our website, analytics systems, support channels, and associated business operations.

2. Personal Information We Collect

The types of personal information we may collect depend on the nature of your interaction with the Platform and may include:

2.1 Account and Identification Information

1. name
2. email address
3. username
4. business name
5. account login or authentication details.

2.2 Billing and Transaction Information

1. subscription plan details
2. billing address or billing country
3. payment status
4. purchase history
5. invoice details
6. limited transaction-related information provided by payment processors.

We do not generally store full payment card details where payments are processed by third-party payment providers.

2.3 Technical and Usage Information

1. IP address
2. browser type and version
3. device type and operating system
4. session data and log information
5. credit usage and generation history
6. feature interactions
7. approximate location derived from IP address
8. cookies and similar tracking technologies.

2.4 User Content

1. scripts
2. prompts
3. text, images, files, and other materials uploaded or entered into the Platform
4. generated outputs, project files, and related metadata.

2.5 Communications Information

1. emails and support requests
2. feedback, survey responses, and correspondence
3. information you provide when reporting an issue or requesting assistance.

3. How We Collect Personal Information

We may collect personal information:

1. directly from you when you create an account, purchase a subscription, upload content, contact us, or otherwise interact with the Platform
2. automatically through your use of the Platform, including via cookies, analytics tools, server logs, and similar technologies
3. from third-party payment providers, service providers, authentication providers, or integrations where relevant to the services we provide
4. from publicly available sources where reasonably necessary for business, security, or compliance purposes.

4. Purposes of Collection, Use, and Disclosure

We may collect, hold, use, and disclose personal information for the following purposes:

1. to provide, operate, maintain, and improve the Platform
2. to create, manage, and administer your account
3. to process subscriptions, purchases, billing, and credit top-ups
4. to process User Content and generate outputs
5. to communicate with you regarding your account, support requests, service updates, and administrative matters
6. to monitor use of the Platform and enforce our Terms of Use
7. to detect, investigate, and prevent fraud, misuse, and security incidents
8. to conduct analytics, product development, internal reporting, and business planning
9. to comply with legal, regulatory, and contractual obligations
10. to protect our rights, property, systems, and users.

5. Disclosure of Personal Information

We may disclose personal information to:

1. our employees, officers, contractors, and related entities where reasonably necessary
2. cloud hosting, storage, infrastructure, analytics, customer support, communications, security, and IT service providers
3. payment processors and billing service providers
4. AI, rendering, media processing, and related service providers that support Platform functionality
5. professional advisers, including legal, accounting, audit, and insurance advisers
6. regulatory bodies, courts, law enforcement agencies, or government authorities where required or authorised by law
7. any prospective purchaser, successor, or assignee in connection with a merger, acquisition, restructure, financing, or sale of all or part of our business or assets.

We do not sell personal information to third parties.

6. Overseas Disclosure

Some of our service providers or infrastructure providers may store or process personal information outside Australia. As a result, personal information may be disclosed to recipients located overseas.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that such information is handled in a manner consistent with applicable privacy obligations, having regard to the nature of the information and the circumstances of the disclosure.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, and similar technologies to:

1. authenticate users and maintain sessions
2. remember user preferences
3. measure usage and performance
4. improve functionality and user experience
5. support analytics and product development
6. maintain security and detect suspicious activity.

You may control the use of cookies through your browser settings. However, disabling cookies may affect the functionality or availability of certain features of the Platform.

8. AI Processing and User Content

The Platform uses automated systems and AI-enabled tools to process content submitted by users in order to deliver video generation and related services.

By using the Platform, you acknowledge and agree that:

1. your inputs, scripts, prompts, project data, and related content may be processed by automated systems and third-party service providers engaged by us to provide Platform functionality
2. generated outputs and associated metadata may be stored for service delivery, account history, support, troubleshooting, quality improvement, security, and abuse prevention purposes
3. you are responsible for ensuring that you have all necessary rights, permissions, and consents to submit and use any content uploaded to the Platform.

9. Direct Marketing

We may send you marketing or promotional communications about the Platform, product updates, offers, or related services where permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at hello@simplevibe.co.

We may continue to send you non-promotional communications that are necessary for account administration, billing, security, or service-related purposes.

10. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Such steps may include:

1. secure cloud-based storage
2. access controls and authentication measures
3. role-based access restrictions
4. monitoring and logging
5. secure payment processing arrangements
6. contractual protections with third-party providers
7. review of our information handling and security practices from time to time.

Notwithstanding the above, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business and security records.

Where personal information is no longer required, we may delete, destroy, or de-identify it, subject to any applicable legal or operational retention requirements.

12. Access and Correction

You may request access to the personal information we hold about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Requests for access or correction should be submitted to hello@simplevibe.co. We may require verification of your identity before responding to such a request.

We may refuse access or correction in circumstances permitted by applicable law, in which case we will provide reasons where required.

13. Complaints

If you believe that we have breached applicable privacy laws or mishandled your personal information, you may submit a complaint to us using the contact details below.

Your complaint should include sufficient details to enable us to understand and investigate the issue. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator, including the Office of the Australian Information Commissioner.

14. Third-Party Services

The Platform may contain links to, or integrations with, third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. Their collection, use, and disclosure of personal information will be governed by their own privacy policies and terms.

15. Children

The Platform is not intended for children under the age of 16 years. We do not knowingly collect personal information from children under 16 without appropriate authority or consent. If you believe that a child has provided us with personal information, please contact us so that we may take appropriate action.

16. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Any updated version will be published on our website or within the Platform and will take effect from the date specified in the updated policy.

Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes acknowledgement of the updated policy.

17. Contact Details

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:

Simple Vibe Pty Ltd
Email: hello@simplevibe.co